Misjav's Privacy Policy — Your data is safe with us

1. Introduction & Scope

Misjav takes your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, how it is stored, and how it is used. This policy applies to the misjav website, mobile app, and all digital platforms.

We want you to use misjav with complete peace of mind. That's why this policy is written in plain, simple language rather than complex legal text — so every member can understand exactly how their data is protected.

Misjav's Privacy Policy is built to international standards. We believe transparency is the foundation of trust — which is why everything is laid out clearly on this page.

2. What Data We Collect

Misjav only collects information necessary to operate its services. No unnecessary data is collected.

Directly Collected Data:

• Identity Information: Full name, date of birth, national ID number (for KYC verification).
• Contact Information: Mobile number, email address.
• Financial Information: Mobile banking number or bank account details (for payment processing).
• Account Information: Username, password (stored in encrypted form).

Automatically Collected Information:

• IP address and device information (for security purposes).
• Browser type and operating system.
• A log of time spent on the site and pages visited.
• Cookie and session data.

3. Purpose of Data Use

The information you provide is used solely for the purposes listed below and nothing else.

Data type	Purpose of use	Legal Basis
Identity Information	Account Verification, KYC Process	Legal Obligation
Contact Information	Notifications, support, security alerts	Contractual Requirements
Financial Information	Processing Deposits & Withdrawals	Contractual Requirements
Usage Logs	Fraud prevention, service improvement	Legitimate Interest
Cookie Information	Personalized experience, analytics	Consent

4. Data Sharing & Disclosure

Misjav never sells your personal information to third parties. However, data may be shared in limited circumstances:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions.
• Law Enforcement Agencies: We are required to provide information upon a court order or valid request from a government authority.
• Security verifier: Minimal data may be shared with specialist providers for KYC and fraud prevention purposes.
• Tax Authorities: Tax-related information may be shared with the relevant authorities when required by law.

5. Cookies & Tracking Technologies

Misjav uses cookies on its website. Cookies are small files stored in your browser that help improve your experience on the site.

Cookie type:

• Essential Cookies: Required to maintain login sessions, security verification, and similar functions — these cannot be disabled.
• Analytics cookies: To understand which parts of the site are used most — you can turn this off.
• Marketing Cookies: Used to show you relevant offers — based on your consent.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the site.

6. How Long Your Data Is Retained

Misjav does not retain your data indefinitely. Separate retention periods apply to different types of data:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years (as required under financial law).
• KYC Documents: 5 years after account closure.
• Cookie & Session Data: After the session ends or a maximum of 1 year.
• Customer Support Communications: 3 years.

Once the retention period expires, data is securely deleted or anonymized so you can no longer be identified.

7. Children's Privacy

Misjav does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we discover that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

8. Security Measures

Misjav follows the highest industry security standards to protect your information:

• All data is transmitted using 256-bit SSL/TLS encryption.
• Data stored on our servers is also encrypted.
• Passwords are stored using bcrypt hashing — never in plain text.
• Database access is restricted to authorized personnel only.
• Regular independent security audits and penetration testing.
• Automated monitoring systems to detect suspicious activity.

9. How to Exercise Your Rights

To exercise any of your privacy rights, please contact us directly:

• Via email: privacy@misjav.ws — with the subject line "Data Rights Request".
• Via Live Chat: use the chat button in the bottom-right corner of the site.
• Via General Support Email: support@misjav.ws

We aim to respond within 30 days of receiving your request. For complex cases, it may take up to 60 days — but you will be informed in advance.

10. Changes to the Privacy Policy

Misjav may update this Privacy Policy when necessary. For significant changes, we will:

• We will update the "Last Updated" date at the top of this page.
• We will notify registered members by email with a summary of any changes.
• A notice will be displayed on the site 30 days before any changes take effect.

Continued use of the service after any changes will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11. Contact & Complaints

Our dedicated data protection team is always available for any privacy-related questions, concerns, or complaints.